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Privacy Policy

Skyryse, Inc. Privacy Policy

Last Updated: February 21, 2024
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This privacy policy (the “Policy”) describes how Skyryse, Inc. (collectively, “Skyryse,” “we,” “our,” or “us”) collects, uses, discloses, and otherwise processes the personal information described in this Policy, as well as the rights and choices individuals have regarding such personal information. For information about your privacy choices, please review Section 8. Your Privacy Choices.
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Your use of our Services (defined below), and any dispute over privacy, is subject to this Policy and our Terms and Conditions, available at www.skyryse.com/terms.

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Table of Contents

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1. Scope

Except as otherwise described below, this Policy applies to the personal information Skyryse collects and processes related to:

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  • Users of our website where this policy is posted, including Skyryse.com (the "Site"), our mobile applications, and the services we provide through these, as well as any downloadable software, applications, online services, and other products and services provided by us that display or include a link to this policy (collectively, the "Services");
  • Current, former, and prospective customers, vendors, and partners;
  • Individuals who register for or participate in our events;
  • Individuals who are subscribed to receive news, information, and other communications from us;
  • Individuals who participate in contests, sweepstakes, surveys, and research conducted by us; and
  • Individuals who communicate with us or otherwise engage with us related to our Services.

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Please note that this Policy does not apply to the personal information that we collect and process about Skyryse employees, contractors, or personnel.

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2. Personal Information Collected

As further described below, we collect personal information directly from individuals, as well as from third parties, and automatically related to the use of our Services or other interactions with us.

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Personal Information Collected Directly from Individuals. The personal information we collect from you depends on how you use our Services or otherwise interact or engage with us, but generally includes:

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  • Account Information. When you register for an account through the Services or otherwise create a customer profile with us, we collect certain information from you, such as your name, email address, phone number, pilot license no. and/or certifications, height, weight, flight experience, as well as any other personal information you submit to us through your account.
  • Identifiers/contact information. When you contact us, including via email or phone, we may collect certain personal information from you, such as your name, phone number, email address, and any personal information that you otherwise submit to us, including through our reservation form.
  • Payments and Purchases. When you make a purchase or reservation, we may collect certain purchase and payment information, such as the type of credit card/payment, the last four digits of your payment card, the product or service purchased, and your shipping and billing address. We also maintain records about your past purchases.
  • Communications and interactions. When you email, call, or otherwise communicate with us or members of our team, we collect and maintain a record of your communications. We also maintain records of communications and information that you may post on our social media channels and information you provide to us related to any customer support requests.
  • Survey responses. When you fill out our surveys, we may collect your survey responses, including information regarding demographics, preferences, and your opinion about our Services. Participation in our surveys is voluntary.
  • Sweepstakes, contests, and promotions. If you participate in our sweepstakes, contests, or promotions, we may collect your name, age, email address, and other registration information related to our sweepstake, contests, and promotions.  
  • Professional information. When you work with us in your professional capacity, we may collect the business’s name, mailing address, and phone number, as well as your email address and your position with the business. When you apply for a position of employment with us, we may collect certain professional information from you such as your employment history, experience and references.
  • Job applicant information. When you apply for a position of employment with us, we may collect your name, contact information, Social Security Number, driver’s license number, language(s), relevant skills, protected classifications (including but not limited to race, age, sex, disability, citizenship status, military/veteran status, and medical information), job preferences, career aspirations, and related information.  We may also collect your resume and cover letter, as well as information you share with us during an interview.
  • Educational information. When you apply for a position of employment with us, we may collect information such as your degrees earned, educational institution attended, training records, or other information about your educational history or background.
  • Events and other requests. If you register for or attend an event, webinar, or speaking engagement that we host or sponsor, we may collect personal information related to your registration for and participation in such event. When you fill out a ‘Contact Us’ form, signup for our mailing lists, or otherwise request information from us, we collect and maintain records of your requests.
  • Other information. Depending on your interactions with us, we may collect additional information such as personal information related to your interactions with our Services.
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Personal Information from Third Parties. We may collect personal information about you from third-party sources, such as public databases, joint marketing partners, social media platforms, or other third parties.

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  • We may receive lead and prospect information from third parties about prospective customers who may be interested in our Services.
  • If you post information about us or engage with us on third-party platforms, such as through your social media account, we may collect personal information about you from that third-party platform or account (e.g., your social media username and/or handle). These third-party platforms and services control the information that they collect and share about you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies.

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Personal Information Collected Automatically. We automatically collect and derive personal information related to your use of our Services and your interactions with us. Such information may include:

  • Device and browsing information. We use cookies, log files, pixel tags, and other tracking technologies to automatically collect information when users access or use our Services. We may collect IP address, general location information, domain name, page views, date and time stamps, browser type, device type, device manufacturer, device ID, Media Access Control (MAC) address, screen resolution, Internet service provider, referring and exiting URLs, operating system name and version, language preferences, clickstream data, and similar device and usage information. For more information, see Section 6 Cookies and Tracking.
  • Activities and usage. We also collect activity information related to your use of the Services, such as information about links clicked, searches, features used, items viewed, and time spent within the Services.
  • Location Information. We may collect or derive location information about you, which may include precise location, such as through your IP address.

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3. Purposes of Collection and Processing

Generally, we collect, use, and otherwise process the personal information that we collect for the following purposes

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  • Providing Services and support. To provide our products and operate our Services; to communicate with you about your use of our products and Services and to send you administrative information; to provide troubleshooting and technical support; to respond to your inquiries, fulfill your orders and requests, process your payments, and communicate with you; and for similar service and support purposes.
  • Responding to inquiries. To respond to your questions and fulfill your orders and requests.
  • Analytics and improvement. To better understand how users access and use our Services, products, and offerings, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, to develop Services and features, and for internal quality control and training purposes.
  • Customization and personalization. To tailor the content that we may send you and that we may display on the Services, including to offer location customization and personalized help and instructions, and to otherwise personalize your experience.
  • Marketing and advertising. For marketing and advertising purposes. For example, to send you information about our products and Services, such as offers, promotions, newsletters, and other marketing content, as well as any other information that you sign up to receive. We also may use certain personal information that we collect to manage and improve our advertising campaigns so that we can better reach individuals with relevant content.
  • Planning and managing events. For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
  • Administering our promotional programs. To administer and facilitate our promotional programs, such as our referral program and our exclusive waitlists.
  • Research and surveys. To administer surveys, such as for market research, customer satisfaction purposes or improving our products and Services; to conduct statistical and data analytics; and for other similar purposes. Evaluating your application for employment. To review, assess, recruit, consider or otherwise manage applicants, candidates and job applications.
  • Security and protection of rights. To protect our Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms and Conditions or this Policy.
  • Legal proceedings and obligations. To comply with the law and our legal obligations, to respond to legal process and related legal proceedings.
  • General business and operational support. To consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.
4. Disclosures of Personal Information

Generally, we disclose the personal information that we collect to provide our Services, respond to and fulfill your orders and requests, as otherwise directed or consented to by you, and for other purposes otherwise described in this Policy, including:

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  • Services and support. To provide and operate our products and Services, communicate with you about your use of the Services, provide troubleshooting and technical support, respond to your inquiries, fulfill your orders and requests, process your payments, and for similar service and support purposes.
  • Analytics and improvement. To better understand how users access and use the Services and our products and offerings, and for other research and analytical purposes, such as to evaluate and improve our products, Services, and business operations, to develop our products, Services, and features, and for internal quality control and training purposes.
  • Marketing, advertising, and campaign management. We may disclose certain information that includes personal information to third-party advertising network providers, sponsors, and/or traffic measurement services, who may use this information to improve and measure the effectiveness of our advertisements and those of third parties. For more information, see Section 6 Cookies and Tracking.
  • In support of business transfers. If we, our affiliates, or subsidiaries are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. We may also share certain personal information as necessary prior to the completion of such a transfer or corporate transactions such as financings or restructurings, to lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for the transfer.
  • Compliance, governance, and legal requirements. To comply with our legal and compliance obligations and to respond to legal process and related legal proceedings. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements. We may also disclose information, including personal information, related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions. In addition, we may disclose the names of sweepstakes and contests winners, in accordance with applicable law.
  • Security and protection of rights. To protect the Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms and Conditions or this Policy.

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We may disclose and make available personal information for the purposes described above to third parties, which may include:

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  • Vendors and service providers: We may disclose the personal information that we collect to our service providers, processors, and others who perform functions on our behalf or provide us services. These may include, for example, service providers that host or operate our Services, payment processors, analytics providers, information technology service providers, customer service vendors, consultants, auditors, and legal counsel.
  • Our affiliates. We may disclose personal information we collect to our affiliates or subsidiaries, who will use and disclose this personal information in accordance with the principles of this Policy.
  • Business partners. We may disclose personal information to our business partners, such as our warranty partners and manufacturing partners, for purposes of warranty and/or service processing.
  • Third-party platforms, providers, and networks. We may disclose or make available personal information to the third-party platforms and vendors that we use to provide or make available certain features or portions of the Services, or as necessary to respond to your requests. We may also make certain information (such as browsing information) available to third parties in support of our marketing, advertising, and campaign management.
  • Other Service users. If you choose to post to our Services, including without limitation, reviews and comments, your username and any information you post will be available to other users of the Service.
  • Others as permitted or required by applicable law. We may disclose personal information to third parties to the extent permitted or required by applicable law. This may include regulators, government entities, and law enforcement. It may also include certain disclosures that we are required to make, such as the names of sweepstakes and contest winners.
  • Security and protection of rights. We may disclose your personal information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Policy, or as evidence in litigation in which we are involved.

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5. Aggregate and De-Identified Information

To the extent permitted by applicable law, we may use and disclose aggregated information or deidentified information related to our business and the Services for quality control, analytics, research, development, and other purposes. We may also share de-identified information, which is no longer reasonably linkable to an identifiable individual, with third parties who have committed not to attempt to re-identify such data.

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6. Cookies and Tracking

We and our third-party service providers use cookies, pixel tags, log files, and other similar technologies to automatically collect browsing activity, device type, and similar information within our Services. We use this information, which may be considered personal information in some jurisdictions, to, for example, analyze and understand how users access, use, and interact with our Services; to identify and resolve bugs and errors in our Services; to assess, secure, protect, optimize, and improve the performance of our Services; for marketing, advertising, measurement and analytics purposes; and to personalize content on our Services. We may also de-identify and/or aggregate such information to analyze trends, administer our Services, and gather broad demographic information for aggregate uses, and for any other lawful purposes. For more information about the types of personal information we collect via cookies and similar technologies, please see Section 2. Personal Information Collected.

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Cookies. Cookies are alphanumeric identifiers stored on your device and used for tracking purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, to support the security and performance of the Services, or to allow us to track activity and usage data within and across our Services.

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Pixel Tags and Similar Technologies. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these tracking technologies to, among other things, track and understand users’ activities, to help manage content and compile usage statistics. We may also use these in emails we send to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

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Third-Party Analytics and Tools. We use third-party tools, such as Google Analytics, which are operated by third-party companies to evaluate usage and traffic on our Services. These third-party tools may use cookies, pixels, and other tracking technologies to collect usage data to provide us with reports and metrics that help us analyze, improve, and enhance performance and user experience. You can learn more about how Google uses your information at www.google.com/policies/privacy/partners/ (“How Google uses information from sites or apps that use our services”). You can also download the Google Analytics Opt-out Browser Add-on to prevent your information from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Tracking. We and third parties may use the information we collect about you within our Services, and on other third-party websites and services, to help us and these third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or our Services.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests.

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7. Advertising and Targeting

Targeted Advertising. We work with third parties, such as ad networks, channel partners, mobile ad networks, analytics and measurement services, and others (“third-party ad companies”) to personalize content and display advertising within our Services, as well as to manage our advertising on third-party websites, mobile apps, and online services. We may share certain information with third-party ad companies, and we may each use cookies, pixels tags, and other tools to collect usage and browsing information within our Services (and on third-party websites, apps, and services), as well as IP address, location information, cookie and advertising IDs, and other identifiers. We and these third-party ad companies use this information to provide you more relevant ads and content within our Services and on third-party sites and apps, and to evaluate the success of such ads and content.  

Custom Lists and matching. We may share or make available certain customer list information (such as your name, email address and other contact information) with third parties (i) so that we can better target ads and content to you across third party sites, platforms and services, and (ii) in some cases, these third parties may help us to enhance our customer lists with additional demographic or other information, so we can better target our advertising and marketing campaigns.  

Ad Preferences. We make available several ways for you to manage your preferences regarding targeted and third-party advertising, matching, and cookies within our Services. Many of these are browser and device specific, which means that you need to set the preference for each browser and device you use to access our Services; in addition, if you delete or block cookies, you may need to reapply these preferences. Further, opting out of cookies and advertising as discussed below does not mean that you will no longer receive advertising content from us. You may continue to receive generic or “contextual” ads from us.  

Cookie preference manager. You can review or change your preferences for targeting cookies and tags on our websites by adjusting your cookie settings. These settings are browser and device specific.    

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  • Browser signals. Our Site does not recognize or respond to browser “do not track” signals.
  • Industry ad choice programs. You can also control how participating third-party ad companies use the information that they collect about your visits to and use of our Services, and those of third parties, in order to display more relevant targeted advertising to you. If you are in the U.S., you can obtain more information and opt out of receiving targeted ads from participating third-party ad networks at aboutads.info/choices (Digital Advertising Alliance). You may also download the DAA AppChoices (https://youradchoices.com/appchoices) tool to help control interest-based advertising on apps on your mobile device.

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Please note that opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs.

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  • Browser settings. If you wish to prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. The Help portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Site who disable cookies will be able to browse the Site, but some features may not function. If you visit our Site from a different device or from a different browser on the same device, you will need to apply your cookie settings for that browser and/or device as well.

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8. Your Privacy Choices

You have certain choices regarding our processing of your personal information.

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For example:

Marketing Communications. We may send periodic promotional and operational emails or other similar communications to you. You may opt out of receiving promotional communications by following the instructions provided to you in the communication. If you opt out of receiving promotional emails from us, we may still send you communications about your account, about necessary updates, to confirm your purchases, or any Services you have requested or received from us. If you have consented to receiving marketing and other texts from us, you can opt out of such texts by replying OPT OUT to any text we send you.

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Cookie preferences. If you wish to prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. The Help portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors who disable cookies will be able to browse the Site, but some features may not function. If you visit our Site from a different device or from a different browser on the same device, you will need to apply your cookie settings for that browser and/or device as well.

For more information about our privacy practices and your privacy choices, you may contact us as set forth in the ‘Contact Us’ section below.

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9. Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

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10. Children/Minors

Our Services are not designed for children under 18. If you are a parent or guardian and believe we have collected your child’s information in violation of applicable law, please contact us as set forth in Section 14 Contact Us.

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11. Security

We have implemented safeguards that are intended to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

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12. Third-Party Links

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

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13. Changes to this Policy

This Policy is current as of the Last Updated date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post updates to the Policy on the Site. If we make any material changes to how we collect, use, and disclose the personal information we have previously collected about you, we will provide prior notice by posting prominently on the Site.

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14. Contact Us

If you have questions about the Policy or our privacy practices, please contact us at privacy@skyryse.com for additional information.

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